You don't need to contact us if you need to make a window or windscreen claim. You can get in touch with our recommended windscreen repairers directly. And don't worry, windscreen claims don't impact your no claim discount but your excess will apply.

Book an appointment - National Windscreen

Note: Windows and windscreens are not covered on Britannia Essentials policies.

Do you need to make a car insurance claim now?

First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.

Once you're comfortable, you'll need to:

• Take note of the time, date and location.
• Make a record of what happened.
• Get names and contact details of the other driver(s) and any witnesses.
• Write down the licence plates of the other cars involved.
• Take pictures of any damage.
• Note down any injuries.

You'll need to call the police if:

• The other driver(s) left the scene without providing their details.
• You suspect the other driver(s) may have caused intentional damage.
• You think the other driver(s) could be uninsured.
• You have reason to believe the other driver(s) is under the influence of drugs or alcohol.
  
• There are any injuries.

Then, give our claims team a call on: 0330 678 1476 at any time.

Please note: Our phone line is for claims only. You can do everything else online in your Britannia Account.

Lines open 24/7. Calls may be recorded. For Text Phone, first dial 18001.