To talk about an open car insurance claim, please give us a call on: 0330 678 1476 and we’ll take it from there. Calls may be recorded. For Text Phone, first dial 18001.
Please remember, our phone line is for claims only. You can do everything else in your online Britannia account.
First things first, make sure you and your passengers are safe - your claim doesn’t need to be reported to us immediately.
Once you’re comfortable, you’ll need to:
You’ll need to call the police if:
Then, give our claims team a call at any time on: 0330 678 1476.
Calls may be recorded. For Text Phone, first dial 18001
Please remember, our phone line is for claims only. You can do everything else in your Britannia account.
You don't need to contact us if you need to make a window or windscreen claim. You can get in touch with our recommended windscreen repairers directly. And don't worry, windscreen claims don't impact your no claim discount. Please note your excess will apply.
Book an appointment - National Windscreen
Note: Windows and windscreens are not covered on Britannia Essentials policies.
Britannia car insurance is designed so you can make changes to your cover whenever you need to, but there are some things you can’t change.
Once the start date of your policy has been set, you won’t be able to change it. This is because one of the factors affecting your price, is the date you need the policy to start.
We know things can change though, so if your start date no longer works for you, the best thing to do is cancel your policy and take out a new one. You can do this in your online account.
If your cover has already started, you may be subject to a cancellation fee payment.
Remember: If you change your start date, your price may change too.
To add or remove a driver with a UK or EU licence, log in to your account and follow the steps below...
Changing your drivers or editing their details could also change the price you pay.
To add a driver:
1. Log in to your account
2. Select 'your car, make changes'
3. Under 'drivers' select ‘add another driver’
4. Enter the details of the new driver
To remove a driver:
1. Log in to your account
2. Select 'your car, make changes'
3. Under ‘Drivers’ select ‘edit’ under the driver you would like to remove
3. Complete the details as prompted to remove the driver
When adding or removing a driver, you’ll be shown a new price and a summary of all the drivers and excesses that apply. Please check the cover meets your needs and all details are correct before confirming the change.
Remember: A £5 admin fee applies and your price may change.
Firstly, you’ll need to make sure that you have confirmation from the DVLA that the registration is officially matched to your car.
Once this is done, you can update your registration plate in your online account.
Important notice: if the DVLA hasn’t processed the change, and you change your registration plate on your Britannia Car Insurance policy, your cover could be cancelled.
Simply click:
You can cancel your policy in your online account. Here’s how:
2. Select 'cancel policy’
3.Select the date you’d like your policy to end
If you’re not looking to cancel right now, but you want to know how to stop your policy from renewing automatically, we’ve explained it below.
Remember, if you do cancel your policy and you're not selling your car, you'll need to make sure you have alternative cover in place so you can continue driving legally on the road.
Please note: A £55 cancellation fee will be applied.
You can cancel your automatic renewal in your online account. Here’s how:
1. Log in to your account
2. Select ‘Account details’
3. Click ‘edit renewal preferences’
3. Select the option ‘I do not want to renew’
If the option to renew automatically isn’t selected, then you don’t need to do anything – automatic renewal isn’t set up on your policy.
Remember, if you don’t renew, you'll need alternative cover in place to continue driving legally on the road.
You can change your address in your online account. Here’s how:
2. Head to ‘your account details’
3. Select ‘change address’
Remember, your address is one of the factors we use to calculate your price (every postcode has a different rate), so changing your address could also change your price.
Remember, changing your car can also change the price you pay. To change your car, log in to your account and follow the steps:
1. Log in to your account and select 'Your car, make changes'
2. On the your car page, select 'Change this car'
3. On the Replace your car page, select the option to get a quote and click ‘Next’
4. Enter the registration of the new vehicle, or take a photo of the number plate
5. Select ‘find my car’ and enter the details of the correct vehicle, driver, mileage, location and usage
6. Click ‘Next’ and select the date you’d like the cover to start. On the date you select you’ll be covered on both your existing and your new car for the full day until 11:59 pm to give you time to change vehicles.
7. If you have our Britannia Essentials cover level, you will be given the option to upgrade to our Britannia or Britannia Premier cover level. Please check that the cover level selected is right for your needs.
8. Finally, check the price, the car details and any optional extras. Please also check the excesses that apply to your new vehicle as they may have changed. When you’re ready, click ‘Next’
If you’re vehicle is newly registered and therefore the vehicle details are not presented when entering the registration of the vehicle (step 4 above), select 'No' and you’ll be asked to enter the vehicle details manually.
With Britannia Insurance, you're in control. Because you make changes to your policy yourself.
If you need to change your name because of a change in your marital status or a change applied through a deed poll, you can do this in your account. Here’s how:
1. Log in to your Britannia account
2. Click 'your car/make changes' button and edit your marital status and/or surname
You can make any changes online by logging in to your account.
With Britannia car insurance, you can make changes to your cover requirements at any time, but there are some things you can’t change - like your previous driving history.
This is because one of the factors affecting your price, is your claims and conviction history, so changing this would change your quote.
We understand that things change though, so the best thing to do is to cancel your policy and take out a new one with your up to date driving history details.
The good news is it’s nice and easy. Just log in to your Britannia account and select 'Cancel my policy'.
Log in to your account
Once you’ve logged in, you’ll be taken to your account homepage. From there, simply click on the documents icon to view and download your car insurance documents.
To get your settlement letter, please give us a call on: 0330 678 1476 and we’ll take it from there. Calls may be recorded. For Text Phone, first dial 18001.
Please remember, our phone line is for claims only. You can do everything else in your online Britannia account.
The UK is part of the ‘Green Card Free Circulation’ area, so you don’t need to carry a Green Card when driving within EU countries or those that follow EU Directives.
So, Green Cards won’t be issued as part of this policy.
You'll find proof of your no claim discount in your renewal pack, which you’ll be able to view and download in your online account 30 days before your renewal date.
If you cancel mid-term, your NCD will be shared with you on your cancellation document.
Your proof of NCD will contain:
With Britannia car insurance, you don’t need to send us proof of your no claim discount. We use some clever databases and systems to check the number of years your NCD has been active for. Simple, right?
You can change the day you pay in your online account. Here’s how:
1. Log in to your account
2. Select ‘Payment’
2. On the payment details page, select ‘Change day’
3. Select the day of the month you’d like us to take your payment
Don’t forget to check your updated payment schedule when you change your payment date.
You can change the card you use to pay via your online account. Here’s how:
1. Log in to your account and select ‘Payment’
2. On the payment details page, select ‘Change card’
3. Fill in your new payment card details
Please note: if you’ve missed a payment, you’ll still need to make a manual payment afterwards by clicking the ‘pay now’ banner in your online account.
You can change your email address at any time in our online account. Here’s how:
1) Log in to your Britannia account
2) From your account page, go to 'account details'
3) Scroll to 'contact details'
4) Select 'edit contact'.
5) You'll then be able to enter your new email address.
Don't forget, this will become the email address you'll need to log into your account with.
Firstly, don’t worry… we’ve all been there!
Simply log in to your account, enter your email address and then click ‘Forgotten Password.’
We’ll then send you an email with a link to reset your password.
To keep your data secure, the link will only be valid for 10 minutes.
We’ve made changing your level of breakdown cover simple. Here’s how:
1) Log in to your online account
2) Select 'Your car, Make changes'
3) Select 'Edit car and cover'
4) Select 'Breakdown cover'
5) Select 'Edit level of cover'
6) Click 'Next' and enter your start date for the changes to take place
7) The new price including your breakdown cover will then be shown
Please note, if you upgrade your breakdown cover mid-term, you won’t be able to downgrade or remove it until your renewal.
You can add breakdown cover to your Britannia car insurance policy online. Here’s how:
1) Log in to your online account
2) Select 'Your car, Make changes'
3) Select 'Edit car and cover'
4) Select 'Breakdown cover'
5) Under 'Do you want to add breakdown cover?' select 'Yes, please'
6) Click 'Next' and enter your start date for the changes to take place
7) The new price including your breakdown cover will then be shown
Breakdown cover doesn't cover a vehicle if it’s:
Before you set up your policy, make sure you don’t have cover with another breakdown provider.
You can remove or downgrade your breakdown cover at renewal or at the point of changing over your vehicle.
If you no longer require breakdown cover with your Britannia annual policy, you can remove it online. Here’s how:
1) Log in to your online account
2) Select 'Your car, Make changes'
3) Select 'Edit car and cover'
4) Select 'Breakdown cover'
5) Select ‘Remove'
4) Click 'Next' and enter your start date for the changes to take place
5) The new price including your breakdown cover will then be shown
If you have breakdown cover with your Britannia car insurance, we're here to help 24/7. Our breakdown cover is provided by Britannia Rescue, so if you've broken down and need our help, please visit Britannia Rescue and we'll take it from there.
