Make a claim

Make a new claim

Do you need to make a car insurance claim now?

First things first – make sure you and your passengers are safe. You don’t need to report your claim to us immediately, and you don’t need to contact the police about the accident if:

Details were exchanged between all parties.
No one was injured in the collision.
There are no allegations of a driving offence.

You should contact the police if:

You couldn’t exchange details at the scene.
Anyone involved was injured.
You suspect a driving offence may have been committed.

Once you're safe and able to, please remember to let us know about the incident too.

You can call our claims team 24/7 on 0330 678 1476.

Calls may be recorded. For Text Phone, first dial 18008.

Existing car claims

Following up an existing claim? Give us a call on: 0330 678 1476 and select the existing claim option to discuss your ongoing claim or repairs with our claims team.

Lines are open:

Monday - Friday: 8:00am - 6:00pm

Saturday: 8:00am - 4:00pm

Calls may be recorded. For Text Phone, first dial 18001.

Take a look at our claims process

Window or windscreen claim

Just claiming for your window or windscreen?

You don't need to contact us if you need to make a window or windscreen claim.

You can get in touch with our recommended windscreen repairers directly.

Windscreen claims don't impact your no claim discount but your windscreen excess will apply.

Note: Windows and windscreens are not covered on Britannia Essentials policies.

Book an appointment - National Windscreen

Book an appointment - Autoglass

Breakdown claim

Is your car currently broken down?

If you have breakdown cover with your Britannia Car Insurance, we're here to help 24/7. Our breakdown cover is provided by Britannia Rescue, so if you've broken down and need our help, please visit Britannia Rescue and we'll take it from there.

I've broken down now

Car insurance claim FAQs

My car has been stolen, what do I do?

Firstly, we're so sorry to hear your car's been stolen. We're here to help.

The first thing to do is report the theft to the police immediately - you can dial ‘101’ and ask to be put through to your local station. They'll ask for details including your registration number, make, model and colour of the car. They’ll also give you a crime reference number which you’ll need to provide when you call us.

When you're ready to make a claim, we'll be by your side to get things sorted.

If you have our Britannia Premier cover level or have added a Guaranteed Hire Car to your Britannia or Britannia Essentials policy, we'll also arrange a hire car for up to 21 days or four days from the date we pay your claim (whichever comes first). Just, give us a call on 0330 678 1476.

Opening hours: 24/7 Monday - Sunday.

Calls may be recorded. For Text Phone, first dial 18001.

Remember, our phone line is for claims only. Our claims team won’t be able to help with any policy queries.

Will you replace my car if it's been written off?

With our Britannia and Britannia Premier cover levels, new car replacement is included as standard.

We'll look to replace your car with a new one if it's written off following a claim, as long as the car is less than a year old and you or your partner are the first and only registered keeper.

The replacement vehicle will be of the same or similar specification. You'll find all the details in your Policy Booklet in your online account.

If you have our Britannia Essentials cover level, new car replacement is not included.

The accident wasn't my fault, when do I get my excess back?

We'll pay you the excess back as soon as the third party's insurer has accepted responsibility.

This might not always be possible or could take time. For example, the other driver could deny causing the accident or their insurer might not reply to us straight away.

Whatever happens, we'll keep you updated at every stage.

How do I request my claims settlement letter from you?

To get your settlement letter please get in touch with our claims department on: 0330 678 1476 who’ll be more than happy to help.

Lines are open:

Monday - Friday: 8am - 6pm

Saturday: 8am - 4pm

Calls may be recorded. For Text Phone, first dial 18001.

Remember, our phone line is for claims only. Our claims team won’t be able to help with any policy queries.

More claims FAQs