Yes. You can access our live chat from our contact us page.

If you're an existing customer, simply log into your account and you can chat to us using the blue chat icon in the bottom right of your screen.

Here's how to access our Live Chat if it doesn't appear for you:

• Click on the blue shield in the bottom left hand corner of the screen
• Click 'allow all'
• Click 'confirm my choices'

The chat logo will then appear in the bottom right hand corner of the screen.

Our Live Chat opening hours are:

• Monday to Friday 8am - 8pm
• Saturday and bank holidays 9am - 5pm
• Sunday 10am - 4pm

If your vehicle’s annual mileage estimate changes due to a change in circumstances, it’s important to update the estimate you gave us at the start of your car insurance policy. If you don’t, it could affect any claim you make in the future.

Please note: Changing your estimated annual mileage can affect your premium.

To change your mileage estimate please log in to your account and follow these steps:

1. Select 'your car make changes'.

2. Select 'edit car and cover'.

3. Scroll down to see the annual mileage estimate you gave us.

4. Update the figure to reflect your new estimate.

5. At the bottom of the page, select ‘next’. 

6. Choose the date the change should start and select ‘next’ again.

7. The final page shows you if your new annual mileage affects your price and lets you know the next steps.

Unfortunately, we can’t change the number of years of No Claim Discount (NCD) that was given to us when you got your quote. 

If you're unhappy with your NCD details, you can either cancel your policy and take out a new one with the correct NCD, or keep your existing policy as it is.

Cancelling and starting a new quote could result in an increase to your premium price  - especially if your policy has already started or your original quote was a little while ago. 

To keep things simple, we mostly use your email address as your policy reference but you can find your policy number by selecting 'Policy Summary’ in your Britannia account. You’ll see it at the top of that page as well as on your online documents, or any we send you.

If you have any accessibility or usability specifications you'd like support with, please email us at [email protected] and we'll take it from there.

We're extremely sorry for your loss and understand what a difficult time this is. 

Please email us at [email protected] and we'll get back to you with information, support and next steps. 

We'll ask you for the email address and password you set up when creating your account, then you'll be able to view or edit your policy details.

To add or remove a driver with a UK or EU licence, log in to your account and follow the steps below...

Changing your drivers or editing their details could also change the price you pay.*

To add a driver, just log in to your account and follow these steps:

1. Select your car, make changes.

2. Under 'drivers' select add another driver.

3. Complete the second driver details as prompted.

If we’re able to provide cover, the price will be shown for adding the additional driver and a summary of all drivers will be shown on the policy.

To remove a driver, log in and follow these steps:

1. Select your car, make changes.

2. Under 'drivers' select edit under the driver you want to remove.

3. Complete the details as prompted and this will show the selected driver removed.

The price will be shown for removing this driver and a summary of all drivers will be shown on the policy.

*A £5 admin fee is applicable if you're changing the car on your policy or adding/removing a named driver.

Simply log in to your Britannia account, head to your account details then change address.

Remember, your address is one of the factors used to calculate your price and every postcode has a different rate. In other words, changing your address can also change your price.

With Britannia Insurance, you're in control.

Before changing your registration over, you’ll need confirmation from the DVLA that this process has been completed. Once you receive confirmation, you can 

log in to your account and make the changes.

Please note, your policy may be cancelled if we can’t match the vehicle's registration to the correct make and model of car which is held by the DVLA.

Firstly you'll need to log in to your online account. You can then make changes anytime by logging in and selecting 'your car, make changes' or any of the other buttons that relate to your change*. 

Check out our how to guides and our how to videos for step-by-step guides on all of the changes you can make in your online account.  

*A £5 admin fee is applicable if you're changing the car on your policy or adding/removing a named driver.

Simply log in to your Britannia account and follow these steps:

1. Click the payment tile.

2. On the ‘payment details’ page, click change card.

3. Agree/select the consent and click change card.

4. On the ‘change your payment card’ page, update your card details and click confirm.

5. Your new card details will be updated and shown on the payment details page.

Don’t worry, we’ve all forgotten a password at one time or another! Just log in to your account, enter your email address and click ‘Forgotten Password.’

We’ll send a message to the email address you’ve registered with us and provide you with a link that will reset your password. To keep your data secure, the link will only be valid for 10 minutes.

We need to make sure we fully understand the issue, or whether there's a system outage. Please email [email protected] with as much detail about your issue as possible and we'll get back to you.

This could be because your renewal or monthly payment hasn’t been processed.  

To view your documents or amend your cover, you’ll need to log in to your account and make any outstanding payments. 

If this doesn’t fix the problem, please email [email protected] and we’ll be happy to look into it for you.

You’ll find everything you need in your online account. Simply log in and click the documents icon. This will bring up your policy documents and Policy Booklet, which you can also download as a PDF.

Simply log in to your account and select 'cancel my policy'. We’ll then ask you to select a date to cancel your cover.

Note: A £55 cancellation fee will apply.

If you're cancelling your policy and you're not selling your car, you'll need to make sure you have alternative cover in place so you can continue driving on the road legally.

Yes, you can easily get a quote for another car if you already have a policy with us. Simply log in to your online account and select the 'our products' tile.

We'll use your existing details to speed up the process, so the policyholder must be the same for both policies, using the same email and home address.

If you want a quote for a different policyholder, they’ll need to have their own account.

Yes, you can manage multiple policies under the same account.

If you already have a policy with us, log in to your account and select the 'our products' tile to see what we offer and start a new quote.

Your policies will be conveniently managed in one place.